Both. We are based in Bali, working closely with local artisans, and we also operate a U.S. entity to make everything on your side simple and seamless.

SUNDA LLC is legally established in the United States, which means all payments can be processed securely through U.S. banks and local payment methods.

Please note that Bali is in the WITA time zone (Central Indonesia Time), 15 hours ahead of California. We may not always be able to reply right away, but we’ll get back to you as soon as we can.

You are welcome to reach out by email or via WhatsApp at any time. If you would prefer a call, we are happy to schedule one at a convenient time.

We offer a curated range of natural stone mosaics and tiles, including marble, onyx, and other stones, as well as terracotta tiles, pebbles, and gravel for landscaping and architectural use.

We also create custom furniture and decorative pieces in materials such as teak, mango wood, rattan, and bamboo, working closely with skilled artisans across Indonesia. This extends to sculptural and decorative objects in natural stone, brass, and other materials, ranging from smaller accents to larger statement pieces.

If you have a specific idea or product in mind, we are always open to exploring it with you. Many pieces can be developed to suit your needs, making it possible to create something truly tailored to your project.

All our products are handcrafted by skilled artisans in Indonesia, and as such, each piece is unique. Variations in size, color, tone, texture, and finish are natural and reflect the talent, care, and dedication of the artisans.

We deeply value this artisanal work, which makes every piece one-of-a-kind and full of character. Photos are meant to represent the style and materials, but no two items will ever be exactly the same.

Yes. Custom pieces are always possible, and many of our products can be developed to suit your space. If you have a specific idea, reference images, or a concept in mind, we can work with you and the artisans to bring it to life.

Production timelines for custom pieces typically range from 4–8 weeks, depending on the design and materials. The sooner you place your order, the more likely it is to be included in our next container shipment.

At the moment, our focus is primarily on retail. However, if you are interested in wholesale, we encourage you to contact us with your requirements and we will be happy to explore what is possible.

Yes, we offer sample packs for our mosaics and tiles so you can experience the materials, colors, and textures in person before making a decision.

Sample packs are shipped with our regular containers, following the same timeline as our orders. You can view our sample packs [here] and contact us to arrange your request.

For a closer look at our other products, we invite you to follow us on Instagram, where we regularly share videos of our pieces, materials, and the work of the artisans.

Some items may be available as ready stock, particularly within our collections of mosaics, tiles, pebbles, gravel, and selected decorative objects.

Furniture pieces, whether custom-made or not, are typically produced to order. Production timelines generally range from 4–8 weeks, depending on the design and materials.

For custom pieces, timelines may vary based on the complexity of the project. The sooner you place your order, the more likely it is to be included in our next container shipment.

Due to the nature of our production process, shipments are typically consolidated and sent every 3–4 months. In many cases, it is still possible to add items to an upcoming shipment, depending on the type of product and timing.

We recommend ordering 15–20% additional material for mosaics, tiles, pebbles, and gravel to allow for proper selection during installation and to account for cuts, breakage, and natural variation.

All orders are prepared in Bali and shipped to the United States once ready. Because many pieces are made to order, timing includes production, consolidation, and delivery.

The full process — from order confirmation to delivery — typically takes around 3–4 months. This timeline allows for production, preparation, international shipping, and final delivery.

In many cases, additional items can still be added to your order before shipment, depending on the type of product and timing.

Once your order is ready and scheduled for shipment, we will keep you informed throughout the process, including when the container departs from Bali and any relevant updates along the way.

Shipments are scheduled throughout the year, typically 3–4 times, depending on production and order volume. Please contact us for details on upcoming shipment timelines.

We deliver directly to your address in California.

Shipping is included on orders of $2,000 USD and above. For smaller orders, a flat shipping fee of $199 USD applies.

At the moment, delivery is available across Southern California, from Santa Barbara to Los Angeles and San Diego.

At the moment, we focus on deliveries across Southern California, from Santa Barbara to Los Angeles and San Diego.

However, we’re happy to explore shipping to other locations upon request. Please contact us to discuss options.

Yes. All our prices are final and include export costs from Indonesia, ocean freight, U.S. import duties and tariffs, as well as delivery to your address in California with a minimum order of $2,000 USD. Orders below this amount will incur a $199 USD shipping fee.

We do not charge sales tax. Any applicable sales or use taxes are the responsibility of the buyer.

Our approach allows us to work directly with skilled artisans in Indonesia and ship products straight to your home in California. By streamlining the process and minimizing traditional overhead, we’re able to offer high-quality handcrafted furniture, tiles, and décor at competitive prices.

This approach also allows us to provide custom-made options and complimentary shipping, ensuring each piece is carefully crafted and thoughtfully prepared for your space.

Once your order is confirmed, we will provide the final amount and request a 50% deposit to begin production. The remaining 50% is due once your order is ready for shipment, prior to being included in the container. Please note that if this final payment is not received before the scheduled shipment, the order will be canceled and the items will not be included.

Payments can be made via bank transfer to our U.S. account. If you require an alternative payment method, please contact us and we will be happy to review available options.

Our products are handcrafted and often made to order. Once the deposit is received, production begins and the deposit becomes non-refundable.

If you choose to cancel your order after production has started, the deposit will be retained to cover production costs.

Due to the nature of our products, we are unable to accept returns.

If the remaining balance is not received before the scheduled shipment, the order will be canceled and the items will not be included in the shipment.

The estimated sailing time from Indonesia to the Port of Los Angeles is approximately 40–45 days. While many vessels arrive on schedule, delays can occur due to weather conditions, port congestion, and other factors beyond our control.

We always recommend allowing some flexibility when planning timelines.

Once the container arrives in Los Angeles, we will keep you updated throughout the process. Deliveries are typically completed within 7 days of the container’s arrival at the port.

After arrival, the container is transferred to a local warehouse, where all items are unloaded and inspected. Deliveries are then organized by area and scheduled accordingly.

You will be notified in advance with your delivery date and an approximate time window.

We will inform you of the scheduled delivery day and approximate time a few days in advance. If you cannot be home, you may arrange for someone else to receive the order, notify a neighbor to accept it on your behalf, or have it delivered to a nearby family member or friend.

If preferred, the order can also be left at your property on the porch or at the entrance. Please note that once the delivery is completed, responsibility for the items transfers to the buyer.

Our delivery routes are organized by area, and we are only able to pass through your location once. If delivery is not possible at the scheduled time, your order will be returned to the warehouse and we will contact you to arrange a new delivery. In this case, the additional delivery cost will be the responsibility of the buyer.

Delivery includes drop-off at your address. Installation, placement, or assembly services are not included.

All our products are handcrafted by skilled artisans in Indonesia. Variations in size, color, tone, texture, and finish are natural and reflect the unique character of each piece. These differences are a hallmark of true craftsmanship and a reflection of the talent, care, and dedication the artisans put into every creation. We deeply value this artisanal work, which makes each piece one-of-a-kind and full of character.

All items are carefully packaged and inspected before shipping to minimize the risk of damage during transit. Upon delivery, we recommend inspecting your order and notifying us immediately if any damage is found.

We will review the situation and work with you to determine the best solution. Our goal is to ensure you receive your products in excellent condition while maintaining the quality and integrity of each piece.