Last Update: 04/16/2026

PRODUCTS

All our products are handcrafted by skilled artisans in Indonesia, and as such, each piece is unique. Variations in size, color, tone, texture, and finish are natural and reflect the talent, care, and dedication of the artisans. We deeply value this artisanal work, which makes every piece one-of-a-kind and full of character. Photos are meant to represent the style and materials, but no two items will ever be exactly the same.

For mosaics, tiles, pebbles, and gravel, we recommend ordering 15–20% additional material to allow for proper selection during installation and to account for cuts, breakage, and natural variation.

Our liability is limited to the purchase price of the goods. We are not responsible for any indirect, incidental, or consequential damages.

PRODUCTION TIMELINES

Some items may be available as ready stock, particularly within our collections of mosaics, tiles, pebbles, gravel, and selected decorative objects.

Furniture pieces, whether custom-made or not, are typically produced to order. Production timelines generally range from 4–8 weeks, depending on the design and materials.

For custom pieces, timelines may vary based on the complexity of the project. The sooner an order is placed, the more likely it is to be included in the next scheduled container shipment.

Due to the nature of our production process, shipments are consolidated and dispatched periodically, typically every 3–4 months. In many cases, additional items may be added to an upcoming shipment depending on the type of product and timing.

PAYMENTS AND REFUNDS

All pricing is quoted and payable in United States dollars (USD), unless otherwise specified.

All prices are final and include export costs from Indonesia, ocean freight, U.S. import duties and tariffs, as well as delivery to your address in California for orders of $2,000 USD and above. Orders below this amount will incur a flat shipping fee of $199 USD.

We do not charge sales tax. The buyer is responsible for any applicable sales or use taxes.

A 50% deposit is required to begin production. The remaining balance must be paid once the order is ready for shipment and prior to being included in the container. If the remaining balance is not received before the scheduled shipment, the order may be canceled and the items will not be shipped.

Payments can be made via bank transfer to our U.S. account. Alternative payment methods may be available upon request.

All sales are final. Due to the nature of our products, we do not accept returns. Once the deposit is received and production has begun, the deposit becomes non-refundable. If an order is canceled after production has started, the deposit will be retained to cover production costs.

SHIPPING

We deliver directly to your address in California.

Shipping is included on orders of $2,000 USD and above. Orders below this amount will incur a flat shipping fee of $199 USD.

At this time, delivery is available across Southern California, from Santa Barbara to Los Angeles and San Diego. Shipping to other locations may be available upon request.

Shipments are scheduled throughout the year, typically 3–4 times, depending on production and order volume. The estimated sailing time from Indonesia to the Port of Los Angeles is approximately 40–45 days. While many vessels arrive on schedule, delays may occur due to weather conditions, port congestion, or other factors beyond our control. Customers are advised to allow for flexibility when planning timelines.

DELIVERY

Once the container arrives in Los Angeles, customers will be informed and updated throughout the delivery process. Deliveries are typically completed within 7 days of the container’s arrival at the port.

After arrival, the container is transferred to a local warehouse, where all items are unloaded and inspected. Deliveries are then organized by area and scheduled accordingly. Customers will be notified in advance with a delivery date and an approximate time window.

If the customer is unavailable at the scheduled time, they may arrange for someone else to receive the order, notify a neighbor, or request delivery to a nearby contact.

If requested, items may be left at the delivery address, such as on a porch or at an entrance. Once delivery has been completed, responsibility for the items transfers to the buyer.

Delivery routes are organized by area, and each location is typically serviced once per route. If delivery cannot be completed at the scheduled time, the order will be returned to the warehouse and a new delivery will need to be arranged. Additional delivery fees may apply.

Delivery includes drop-off at the specified address only. Installation, placement, or assembly services are not included.

All items are carefully packaged and inspected prior to shipment. Upon delivery, the customer is responsible for inspecting the items and must notify us promptly of any visible damage. We will review each case and work toward a reasonable resolution.

LIMITATION OF LIABILITY

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, port congestion, shipping delays, or government actions.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California.

ACCEPTANCE OF TERMS

By placing an order, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions of Sale.